Support Center
Need help? We're here for you. Submit a support ticket, browse our knowledge base, or call us directly. Our team responds within 2 hours during business hours.
Submit a Support Ticket
Describe your issue and we'll get back to you within 2 hours during business hours.
Knowledge Base
Quick guides and tutorials to help you get the most from our software.
Getting Started with SwanPOS
Installation guide, initial setup, and first-time configuration.
Managing Inventory
How to add products, track stock, and set reorder points.
Generating Reports
Sales reports, profit analysis, and stock valuation guides.
User Management
Adding users, setting roles, and managing permissions.
Backup & Restore
How to backup your data and restore from previous backups.
Printer Setup
Setting up thermal receipt printers, label printers, and more.
Frequently Asked Questions
How do I reset my password?
Go to Settings > User Management > Select user > Reset Password. If you're locked out, contact support and we'll reset it remotely.
My receipt printer is not working. What should I do?
Check the USB connection, ensure the printer is powered on, and verify the correct printer is selected in Settings > Printer Setup. Try restarting the app.
Can I access my data from another computer?
Yes, if you're on a cloud plan, you can access your data from any device with internet. For local installations, data is available on the installed computer.
How often should I backup my data?
We recommend daily backups. With our cloud plans, backups happen automatically. For local installations, use the built-in backup tool in Settings.
Do you offer on-site support?
Yes, on-site support is available for Business and Enterprise clients. Standard clients can request on-site visits at an additional fee.
How do I request a new feature?
Submit a feature request through our support ticket system or email support@swansoftware.com with your suggestion.